Privacy Policy

Effective Date: 01.01.2026
Last Updated: 29.06.2026

Slotswave is a digital appointment scheduling platform that enables customers to book and manage appointments with businesses while allowing businesses to manage their services, staff, availability, schedules, and appointments.

This Privacy Policy explains how Slotswave (“Slotswave,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you use our website, application, appointment booking services, chatbot, widgets, or other services (collectively, the “Platform”).

This Privacy Policy applies to customers, businesses, providers, staff members, and other users of the Platform (collectively, “Users”).

By accessing or using Slotswave, you acknowledge the practices described in this Privacy Policy.

1. Who This Policy Applies To

This Privacy Policy applies to:

Customers booking or managing appointments
Businesses or providers offering services through Slotswave
Staff members authorized by a business or provider
Users managing services and subservices
Users managing staff assignments and schedules
Users interacting with Slotswave through the website, IVR, widgets, or other supported channels

2. Information We Collect

A. Information Collected from Customers

Depending on how you use Slotswave, we may collect:

Name
Phone number
Email address
Date of birth, where required or voluntarily provided
Appointment details, including business, provider, staff member, service or subservice, location, date, and time
Notes or other information voluntarily provided during the booking process
Payment and transaction information, where applicable
Communication history, including chats, messages, or appointment-related communications
Appointment history and status
Feedback, reviews, or other information voluntarily submitted by you

B. Information Collected from Businesses / Providers

We may collect:

Full name
Business or provider name
Business details
Professional or service-related information
Contact information
Business location details
Services and subservices offered
Staff information
Staff-to-service or subservice assignments
Availability and appointment schedules
Account login and authentication information
Payment or subscription information

Businesses/providers may assign staff members to specific services or subservices. Information relating to these assignments may be stored and displayed as necessary to facilitate appointment booking and scheduling.

C. Information from Google Calendar Integration

Slotswave allows eligible businesses, providers, or authorized users to connect their Google Calendar account to synchronize appointment schedules.

When you choose to connect Google Calendar and provide the required authorization, we may access and process:

Google account email address and basic account information necessary to identify the connected account
Google Calendar information necessary to synchronize appointments and availability
Calendar event information required to create, update, retrieve, or delete appointment-related events
Calendar event dates, times, titles, and other information necessary to perform the synchronization

Slotswave requests only the Google permissions necessary to provide the Google Calendar synchronization functionality.

We do not access or collect unrelated Google account information, including:

Gmail messages
Google Drive files
Google Contacts
Google Photos
Google Maps data
Other Google account information that is not necessary for the Google Calendar integration

Google Calendar information accessed through Slotswave is used only to provide the calendar synchronization functionality requested by the User.

D. Automatically Collected Information

When you access or use Slotswave, we may automatically collect:

IP address
Device information
Browser and operating system information
Application usage information
Log files
Access dates and times
Pages, screens, or features accessed
Cookies and similar technologies
Technical information relating to errors and application performance

3. How We Use Information

We may use information collected through Slotswave to:

Create and manage User accounts
Enable customers to search for and book appointments
Connect customers with businesses, providers, and staff
Display available services and subservices
Manage staff assignments
Manage provider and staff availability
Manage appointment schedules
Send appointment confirmations, reminders, cancellations, and updates
Facilitate communications between customers, businesses, providers, and authorized staff
Process payments and subscriptions, where applicable
Provide customer support
Synchronize appointments with connected Google Calendar accounts
Improve the functionality, performance, and user experience of the Platform
Detect, prevent, and address fraud, abuse, security incidents, and technical problems
Comply with applicable laws, regulations, and legal obligations

Google Calendar Data

For Users who authorize Google Calendar integration, Google Calendar data may be used solely to:

Synchronize appointments between Slotswave and Google Calendar
Create appointment events in Google Calendar
Update appointment events when appointment information changes
Remove or cancel appointment events when applicable
Retrieve relevant calendar information necessary to identify scheduling conflicts or maintain synchronization
Keep appointment schedules consistent between Slotswave and the connected Google Calendar

Google user data is not used for advertising, marketing, profiling, or any purpose unrelated to providing the Google Calendar integration.

4. Personal and Sensitive Information

The type of information collected through Slotswave may vary depending on the business, provider, service, or appointment being booked.

Users may voluntarily provide additional information when booking or managing an appointment.

Users should avoid providing sensitive personal information unless it is necessary for the requested service or specifically requested by the applicable business or provider.

If sensitive personal information is collected, Slotswave will process such information only as reasonably necessary to provide, manage, secure, or support the requested service, or as otherwise permitted or required by applicable law.

A. Customers, Businesses, Providers, and Staff

To facilitate appointments, we may share relevant information between authorized parties, including:

Customer information with the business or provider selected by the customer
Appointment details with the staff member assigned to the relevant service or subservice
Relevant business, provider, staff, service, location, availability, and appointment information with customers

We aim to share only the information reasonably necessary to facilitate the appointment and related services.

B. Service Providers

We may share information with trusted third-party service providers that support our Platform, including:

SMS, email, and notification providers
Hosting and cloud infrastructure providers
Payment processors and payment gateways
Analytics and technical service providers
Customer support and communication providers
Google APIs and services necessary to provide Google Calendar synchronization

These service providers may process personal information only as necessary to provide services to Slotswave and are expected to maintain appropriate security and confidentiality measures.

C. Legal Requirements

We may disclose personal information when reasonably necessary to:

Comply with applicable laws or regulations
Respond to valid legal processes, court orders, subpoenas, or government requests
Protect the rights, property, or safety of Slotswave, our Users, or others
Detect, prevent, or investigate fraud, abuse, security incidents, or other unlawful activity

D. Business Transfers

If Slotswave is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

6. Google User Data

If you connect your Google Calendar account to Slotswave, your Google user data will be handled in accordance with this Privacy Policy and the permissions you authorize.

Slotswave:

Requests only the permissions necessary to provide Google Calendar synchronization.
Uses Google Calendar data only to provide and maintain the requested synchronization functionality.
Does not sell Google user data.
Does not use Google user data for advertising or targeted marketing.
Does not use Google user data for unrelated profiling or analytics.
Does not transfer Google user data to third parties except where necessary to provide the requested functionality, comply with applicable law, or protect the security of the Platform.
Does not access Gmail, Google Drive, Google Contacts, Google Photos, or unrelated Google account information.

Google Calendar information may be stored temporarily or persistently to maintain synchronization and provide appointment functionality, subject to the retention practices described in this Privacy Policy.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide and maintain Slotswave services
Manage User accounts
Manage appointments and appointment history
Maintain business and operational records
Resolve disputes
Prevent fraud and abuse
Meet legal, regulatory, tax, or accounting obligations

Appointment records may be retained after an appointment has been completed or cancelled when reasonably necessary for business, operational, or legal purposes.

Google Calendar data obtained through the Google Calendar integration will be retained only for as long as reasonably necessary to provide and maintain the synchronization functionality, unless a longer retention period is required or permitted by applicable law.

When information is no longer required, it may be deleted, anonymized, or securely disposed of in accordance with applicable requirements.

8. User Rights and Choices

Depending on applicable law, Users may have the right to:

Access personal information held about them
Request correction of inaccurate or incomplete information
Request deletion of their account or personal information
Withdraw consent where processing is based on consent
Request information about how their personal information is processed
Disconnect their Google Calendar account
Request deletion of Google Calendar data associated with their Slotswave account

Users may contact Slotswave using the contact information provided in Section 14 to exercise applicable rights.

Upon verification of a valid request, Slotswave will process the request in accordance with applicable law and any legal or operational requirements that require certain information to be retained.

Disconnecting Google Calendar

Users may disconnect their Google Calendar account from Slotswave at any time through the available account settings or by contacting Slotswave.

9. Cookies and Tracking Technologies

Slotswave may use cookies and similar technologies to:

Keep Users signed in
Remember preferences
Improve Platform performance
Understand how the Platform is used
Maintain security
Improve the overall User experience

Users may control or disable cookies through their browser or device settings. Some Platform features may not function properly if required cookies are disabled.

10. Data Security

Slotswave uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

These safeguards may include:

Secure servers and infrastructure
Encrypted communications
Access controls
Authentication and authorization mechanisms
Monitoring and logging
Secure handling of integration credentials and access tokens

Google Calendar access tokens and related credentials are securely handled using appropriate security practices.

However, no method of transmission over the Internet or electronic storage system is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

11. Children’s Privacy

Slotswave is not intended for children under the age of 16 unless the applicable business or provider specifically permits appointments for minors in accordance with applicable laws.

Where an appointment is booked for a minor, the parent or legal guardian is responsible for providing the required information and ensuring that the booking complies with applicable laws and the requirements of the relevant business or provider.

12. International Data Transfers

Slotswave is operated in the United States.

We may use service providers and infrastructure located in the United States or other countries. As a result, personal information may be transferred to and processed in countries other than the country where a User resides.

Where required by applicable law, appropriate safeguards will be implemented for such transfers.

13. Changes to This Privacy Policy

Slotswave may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When changes are made, we will update the “Last Updated” date at the top of this Privacy Policy.

Where required by law, we may also provide additional notice or obtain consent for material changes.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Email: enquiry@slotahead.com
Address: 2248 Broadway #1170, New York, NY 10024, United States